How do I complain?

We love to see dogs at Blists Hill Victorian Town.

They’re welcome to visit with you so long as they’re kept on their leads. Sadly, they are not permitted during any evening events or when our Heavy Horse event is taking place.

Unfortunately our other indoor museum sites are restricted to assistance dogs only.

If you have any doubt, please email tic@ironbridge.org.uk.

Each museum has different opening times which change to suit different times of the year. For example, our opening times are usually reduced in winter due to darker mornings and evenings.

Important information -

Please note some sites temporarily close at different points of the year so please check the museum opening hours before your visit.

There is a free cash point at the Co-op in Ironbridge.

Ironbridge Post Office can be found in the Chemist in the Square - money can be withdrawn over the counter and there is also a Euro foreign exchange service.

There are no cash machines on our sites and cash back is not available.

Most of our museums have good levels of physical access for all visitors.

Please visit our accessibility page to see our site access guides for further, detailed information about access if you have a physical or hidden disability.

We have a number of wheelchairs available at Blists Hill Victorian Town for visitor use. 

We have also recently introduced a mobility scooter at Blists Hill and hope to have more soon. These are currently available on a first come first serve basis. Anyone using it must be over 18 (or if 16-18 you must have an adult with you) and accompanied by someone else.

Wheelchairs and the mobility scooter are currently not bookable in advance. Please speak to our friendly front of house team when you arrive.

There are many hotels, B&Bs, guest houses and campsites within a few miles of the museums. Go to www.visitshropshire.co.uk or www.visittelford.co.uk for full accommodation listings.

There are multiple museums to visit so you will need a couple of days to see them all.  These are our recommended visit times:

Blists Hill Victorian Town - 3+ hours (please note that some exhibits will begin to close from 30 minutes before the site closes)

Enginuity - 2 hours

Coalport China Museum - 1.5 hours

Coalbrookdale Museum of Iron and the Old Furnace - 1.5 hours

Jackfield Tile Museum - 1.5 hours

The Iron Bridge and Tollhouse - 30 minutes

Museum of the Gorge - 20 minutes

The Trust's Education Department can offer advice on all aspects of making an educational visit. More details about educational visits can be found on our school visits page.

Please email tic@ironbridge.org.uk with details of the missing item(s) and the time and date of your visit.

Yes, the museums accept both cash and card payments. Please note there are no cash machines on our sites.

Find all our museum opening hours here.

There is no need to book in advance. If you arrive at the photographers exhibit early in the day you can book your slot. However, if you prefer to make a booking please ring during opening hours. The direct photography studio number is 01952 601031.

The Photographers exhibit is open every day from 10am with the last photo sitting normally an hour before closing. A sitting costs £30 for up to 6 people and £35 for up to 8. You will receive one print plus a link to download a digital copy as well. Any extra physical prints cost an extra £10.

Public transport to our sites is available but is quite limited. Find out more here.