My PASS PLUS expires before the Direct Debit is taken, can I still use it?

To cancel your Direct Debit, you need to contact your bank. IGMT cannot cancel it for you. Please note that banks may require a minimum period of notice to cancel a Direct Debit.

IGMT cannot cancel your Direct Debit on your behalf, please contact your bank.

Please contact your bank to ask why payment has still been taken. Please note that banks may require a minimum period of notice to cancel a Direct Debit.

As long as the first Direct Debit payment has been received by us you can use your PASS PLUS until its expiry date, even if you have cancelled the renewal. If IGMT has not received the first Direct Debit payment your PASS PLUS will be blocked whilst we await payment and you will be contacted by us.

If your first Direct Debit payment is not received by us your PASS PLUS will be blocked. We will try to take the payment a second time 10 days later. After this point, if you would like to have a PASS PLUS, we will ask for payment to be made over the phone.

When you sign up for a Direct Debit and use your PASS PLUS, you are agreeing to make payment on the date specified. If you do not make the payment on the given date, the pass will be blocked and we will chase you for payment.