I didn't make my first Direct Debit payment and my PASS PLUS is blocked. Why?

To cancel your Direct Debit, you need to contact your bank. IGMT cannot cancel it for you. Please note that banks may require a minimum period of notice to cancel a Direct Debit.

IGMT cannot cancel your Direct Debit on your behalf, please contact your bank.

Please contact your bank to ask why payment has still been taken. Please note that banks may require a minimum period of notice to cancel a Direct Debit.

As long as the first Direct Debit payment has been received by us you can use your PASS PLUS until its expiry date, even if you have cancelled the renewal. If IGMT has not received the first Direct Debit payment your PASS PLUS will be blocked whilst we await payment and you will be contacted by us.

If your first Direct Debit payment is not received by us your PASS PLUS will be blocked. We will try to take the payment a second time 10 days later. After this point, if you would like to have a PASS PLUS, we will ask for payment to be made over the phone.

Yes, you can still use it as long as you have paid the first Direct Debit payment and your renewal is set up. If you use your PASS PLUS after the expiry date and the renewal Direct Debit is cancelled and goes unpaid, we are entitled to contact you for the payment of any visits made after the expiry of your pass.