Can IGMT reinstate my Direct Debit if my PASS PLUS has been blocked?

To cancel your Direct Debit, you need to contact your bank. IGMT cannot cancel it for you. Please note that banks may require a minimum period of notice to cancel a Direct Debit.

IGMT cannot cancel your Direct Debit on your behalf, please contact your bank.

Please contact your bank to ask why payment has still been taken. Please note that banks may require a minimum period of notice to cancel a Direct Debit.

As long as the first Direct Debit payment has been received by us you can use your PASS PLUS until its expiry date, even if you have cancelled the renewal. If IGMT has not received the first Direct Debit payment your PASS PLUS will be blocked whilst we await payment and you will be contacted by us.

Yes, you can still use it as long as you have paid the first Direct Debit payment and your renewal is set up. If you use your PASS PLUS after the expiry date and the renewal Direct Debit is cancelled and goes unpaid, we are entitled to contact you for the payment of any visits made after the expiry of your pass.

When you sign up for a Direct Debit and use your PASS PLUS, you are agreeing to make payment on the date specified. If you do not make the payment on the given date, the pass will be blocked and we will chase you for payment.