Can I use my PASS PLUS after I have cancelled the Direct Debit?

To cancel your Direct Debit, you need to contact your bank. IGMT cannot cancel it for you. Please note that banks may require a minimum period of notice to cancel a Direct Debit.

IGMT cannot cancel your Direct Debit on your behalf, please contact your bank.

Please contact your bank to ask why payment has still been taken. Please note that banks may require a minimum period of notice to cancel a Direct Debit.

If your first Direct Debit payment is not received by us your PASS PLUS will be blocked. We will try to take the payment a second time 10 days later. After this point, if you would like to have a PASS PLUS, we will ask for payment to be made over the phone.

Yes, you can still use it as long as you have paid the first Direct Debit payment and your renewal is set up. If you use your PASS PLUS after the expiry date and the renewal Direct Debit is cancelled and goes unpaid, we are entitled to contact you for the payment of any visits made after the expiry of your pass.

When you sign up for a Direct Debit and use your PASS PLUS, you are agreeing to make payment on the date specified. If you do not make the payment on the given date, the pass will be blocked and we will chase you for payment.