Direct Debit FAQs

Please contact your bank to ask why payment has still been taken. Please note that banks may require a minimum period of notice to cancel a Direct Debit.

As long as the first Direct Debit payment has been received by us you can use your PASS PLUS until its expiry date, even if you have cancelled the renewal. If IGMT has not received the first Direct Debit payment your PASS PLUS will be blocked whilst we await payment and you will be contacted by us.

If your first Direct Debit payment is not received by us your PASS PLUS will be blocked. We will try to take the payment a second time 10 days later. After this point, if you would like to have a PASS PLUS, we will ask for payment to be made over the phone.

Yes, you can still use it as long as you have paid the first Direct Debit payment and your renewal is set up. If you use your PASS PLUS after the expiry date and the renewal Direct Debit is cancelled and goes unpaid, we are entitled to contact you for the payment of any visits made after the expiry of your pass.

When you sign up for a Direct Debit and use your PASS PLUS, you are agreeing to make payment on the date specified. If you do not make the payment on the given date, the pass will be blocked and we will chase you for payment.

All Direct Debit holders have been contacted and informed that the Direct Debit scheme has been cancelled and no renewals will be taken.

For those whose tickets expire before the date of transfer (2 March 2026), you will continue to be able to access the Ironbridge Museums until expiry of your ticket.

For those tickets that expire after the 2 March 2026, you will continue to be able to visit the Ironbridge museums until they temporarily close on 1 March 2026. After the transfer on 2 March 2026 your PASS or PASS PLUS will continue to give you entry to all National Trust places across the country, for the remainder of your pass validity and the Ironbridge museums (when they re-open under NT management) for the remainder of your pass validity. Please keep an eye on the National Trust website for more details on timelines and future access.