General Ticket and Passes Terms & Conditions

The Ironbridge Gorge Museums - Ticket and PASSes Terms & Conditions 

The Pass & The Pass PLus Terms & Conditions

These are the terms and conditions on which we sell The PASS & The PASS PLUS tickets. Please read these Terms and Conditions carefully before you purchase membership from us as they tell you who we are and on what basis you are purchasing the membership.

If you think there is a mistake in these terms and conditions, or if anything in these terms is unclear, then please contact sales@ironbridge.org.uk  

Click here to read the full T&Cs for The PASS and The PASS PLUS.

ANNUAL PASSPORT TICKETS

  • are valid for daytime admission to each of the Ironbridge Gorge Museums for 12 months from the date of first use during normal opening hours
  • are only valid for the person named at the time of purchase
  • are non-transferable
  • must be presented, along with an additional form of identification if requested, to gain admission to the museums
  • are not valid for evening events, workshops, activities and some events
  • are not valid for entry to the Victorian Christmas event at Blists Hill Victorian Town
  • are not valid for educational visits for health and safety reasons

For a Family Annual Passport Ticket:

  • a Family Annual Pass can include up to 4 children
    • children, up to and including the age of 16, currently living with you or your partner
    • your grandchildren, up to and including the age of 16, living with your son or daughter
  • you will be asked to confirm the number of children in your family, up to a maximum of 4, at the time of purchase. This will be the maximum number of children you can bring using this Annual Passport Ticket for the next 12 months
  • the adults using a Family Annual Passport Ticket must be named at the time of purchase
  • for Family Annual Passport Tickets purchased online, the number of children, up to a maximum of 4, should be confirmed at the time of the first visit at the museum. This cannot be done online

SINGLE SITE TICKETS  

  • are valid for a single daytime visit to a specific museum, named on the ticket, within the Ironbridge Gorge Museum group during normal opening hours
  • are only valid for the person named at the time of purchase
  • are non-transferable
  • must be presented, along with an additional form of identification if requested, to gain admission to the relevant museum
  • are not valid for evening events, workshops, activities and some events
  • are not valid for educational visits for health and safety reasons

ADDITIONAL INFORMATION

  • children are aged 5-16
  • students are aged 17 and over, in full time education (a student card or similar is required) 
  • additional costs apply for some workshops, activities and events 
  • lost tickets will not be replaced and refunds will not be given
  • Opening and closing times, admission prices and events are subject to change without prior notice. For technical/operational reasons entire attractions or facilities within The Ironbridge Gorge Museums may be unavailable, closed or removed at any time without prior notice
  • Failure to present a valid Annual Passport Ticket or Single Site Ticket will result in a charge of the ‘on the day’ admission rate, which will be non-refundable
  • All tickets remain the property of The Ironbridge Gorge Museums and can be withdrawn and access denied in the event of fraud, misuse or misconduct. The Management reserve the right to refuse entry for any reason
  • All tickets for the Ironbridge Gorge Museums are non-transferable and cannot be sold or given away to a third party
  • All tickets for the Ironbridge Gorge Museums are non-refundable.
  • All benefits and discounts associated with tickets for the Ironbridge Gorge Museums may be removed or altered at any time
  • By purchasing any tickets for the Ironbridge Gorge Museums you agree to all the terms and conditions of use

Madeley Wood Co. Outdoor Adventure

  • Madeley Wood Co. Outdoor Adventure is operated by The Ironbridge Gorge Museum Trust Ltd
  • Please report any damage to play equipment or accidents to The Ironbridge Gorge Museum Trust Ltd, Coalbrookdale, Telford, Shropshire TF8 7DQ. You can get in touch by email - contactus@ironbridge.org.uk or by phone - 01952 433424
  • Use of all Madeley Wood Co. Outdoor adventure equipment requires adult supervision, please accompany the children in your care
  • Play equipment in this area is intended for use by children 12 years old or younger. Some weight restrictions apply which is indicated on signs adjacent to the play equipment
  • Dogs on a lead are welcome on the footpaths, in the covered seating area and seating area on the grass. Please do not take dogs into play equipment areas
  • Smoking and the use of e-cigarettes is not permitted in the Outdoor Adventure
  • CCTV is in operation at the Outdoor Adventure