Returns Policy

Returns

IGTC wants you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order, IGTC will refund the value of the goods supplied, provided that they are returned with a written confirmation of cancellation, the original delivery note, unused and in the original packaging within 14 days of delivery. Returned goods should be sent via recorded delivery or by taking the item to the nearest Museum outlet. IGTC will repay you the value of the goods (excluding delivery costs) within 30 days from receipt of the returned goods.

Damaged Goods or Incorrect Deliveries

Any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of delivery date, stating the nature of the shortage/defect and quoting the delivery note number. Failure to notify us will deem you to have accepted the goods. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim we will make up the shortages, replace the goods free of charge or refund the price of the goods in question. Where the goods are defective we will refund you reasonable costs incurred for postage of the goods but we shall have no further liability to you.

Limitation of Liability

The limit of our liability to you is the making up of any shortfall, replacement, refund of the price of the goods, and, in the case of defective goods, refunding the delivery costs as provided for in the terms of ‘Returns’ and ‘Damaged Goods or Incorrect Deliveries’. We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss of profit or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions. This term does not operate to exclude or limit our liability in respect of death or personal injury caused by our negligence.